ZIWO, Software-As-A-Service based Contact Center closes Series A Funding led by Wamda Capital

Fast growing B2B SAAS will use the funds to consolidate its technology and to further expand in the Gulf, India, Africa and some selected European markets.

ZIWO the API based Cloud Contact Center Software CCAAS, announced today the closing series A round of financing led by veteran growth equity investor Wamda Capital with additional participation from DTEC VENTURES and other investors. The financing will be used to consolidate the technology and to further expand in the Gulf countries, India, Africa and some selected European markets. Wamda Capital Investment Principal Sarah Abu Risheh will join ZIWO's board of directors.

“The cost of bad customer experience for companies is staggering, $82 billion per year in US only. We want to help companies to simply talk to their clients, not only through the telephone but via any channel, and to help them understand in real time how they can serve them much better. Customer information is often scattered in many different systems and having the possibility to leverage it seamlessly, gives our clients a definitive advantage. With its unique API architecture, ZIWO integrates with any CRM or app in no time. We have also chosen a “one platform - one client” strategy, allowing deployments in any cloud or region in the world”, said Renaud de Gonfreville, CEO of ZIWO.

“Wamda Capital's investment thesis is driven by a growing demand for maximum flexibility of resources in business and a changing tech landscape, which make cloud-based solutions the winning model in the space. Saudi Arabia and the UAE are experiencing growth in the number of new data centers and regional SMEs are increasingly embracing SaaS. This puts ZIWO at a prime position as the market moves away from on-premise based solutions to cloud-based services. We're excited to join the ZIWO team on their journey and are confident their technology will rapidly become the MENA's premier cross-channel contact center provider,” said Abu Risheh.

Launched in October 2016 in Dubai, ZIWO is rapidly expanding its client base, mostly in Retail, Financial, Real estate and B2C services. Most companies in the Middle East have an international scope and the cloud provides the flexibility to locate teams anywhere that is convenient to them. ZIWO truly enables companies to deploy instantly and globally their customer care and sales teams. With its local telecom partners, ZIWO also provides virtual access points in any country in the world, allowing companies to reach instantly new markets.

“When DELIVEROO wanted to expand their operations in Kuwait, they could do it in just one day. From our website ziwo.io, clients can deploy their own contact center platform and be live in just few minutes,” said de Gonfreville.