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UAE-based communication solutions startup ZIWO has successfully raised an undisclosed 7-digit amount in its latest funding round. The Pre-Series B round was led by new and existing investors. Amongst its previous network of backers are top regional players including Wamda Capital and Dtec Ventures.
Headquartered in Dubai, ZIWO was launched in 2017 in the GCC, with the aim to enable companies to deploy instantly and globally their customer care and sales teams. Ziwo’s cloud-based contact center helps companies talk to their clients, simply. Customer experience has become a “make-it-or-break-it” topic, it is driving willingness to pay alongside customer retention. Although this may be true, technically it’s becoming more and more complex to deliver, especially with remote working and the growing number of business applications.
Enterprise software and SaaS startups in MENA have been raising stellar rounds this year from a 4$M Pre-Series A round closed by Sabbar, enabling entities to find and book on-demand top-notch labor, the $7M Series A by Zid, helping retailers set up their online commerce and modern commerce stores, to a $30M raised by Leena AI, integrating artificial intelligence to streamline HR operations in the Arab world. ZIWO becomes the latest of these pioneering startups integrating innovative technologies to unlock potential in Arab businesses, communities, and ecosystems.
With ZIWO, companies can manage phone calls, WhatsApp & SMS conversations in one single interface. ZIWO is fully API based, and includes out-of-the-box CRM integration to the most popular CRM including Salesforce, Microsoft Dynamics, Zendesk, Freshdesk, Zoho, and many more. Moreover, ZIWO offers virtual phone numbers in more than 150 countries with instant deployment capability. Renaud de Gonfreville, co-founder and CEO of ZIWO, commenting on this occasion, said, ”Complying and adapting to the market demands of the Gulf region and later on to other emerging countries is very challenging, but at the same time, it’s a key factor for our success. By partnering with local telecom companies and cloud providers, we are able to offer the best voice quality possible, as well as local phone numbers in any country around the world. Our aim is to provide companies with ways to expand and scale up their business in any market in the region, or even around the world! We have tripled our revenue this year, reached 50 employees, and launched Iraq and Oman. This round is going to help us prepare our next strategic step, growing from $10 million to $100 million revenue”.
Recently launched in Iraq and Oman, ZIWO hopes the latest round would help it grow from $10 million to $100 million in revenue.The startup will be using its newly acquired funds to further support its Tech stack and communication solutions offering. ZIWO’s CEO concluded “ZIWO is processing 180.000 calls daily with a consistent Uptime above 99.99%, and a staggering 50+ NPS -Net Promoter Score. Since the inception of ZIWO, building solid technology has been paramount to us, in the same fashion to our most demanding customers such as Carrefour, Talabat, Cafu, Damac, Cars24, Tabby, Sarwa, Yalla Compare, and many more. We are preparing ourselves to accelerate our growth further by scaling our sales and marketing efforts in the Middle-East of course, and to reach new countries in Africa and South-East Asia.”
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