One of the biggest banking groups in the region, Emirates NBD has recently opened a Virtual Reality (VR) Academy to make their employees more efficient through an engaging and intuitive learning experience.
According to Zawya, the initiative is mainly mobile based, and provides nugget-sized modules in forms of interactive sessions. Each of these sessions requires about five minutes to be completed. Currently, the bank’s Priority Banking and Business Banking relationship management teams are being trained via the VR Academy, so that they can make their knowledge sharper to enhance the services they deliver to the customers.
The Head of Business Banking and Priority Banking of the company, Hussam Al Hashmi said: “Studies show that the average human attention span with optimal grasping power is ten minutes, which reduces the effectiveness of long drawn, conventional classroom trainings.”
“The new Emirates NBD VR Academy offers a fresh approach to training with experiential learning that promotes understanding of a customer’s perspective on real-life scenarios in a virtual environment. We are confident this initiative will result in deeper learning among staff and better service for our customers,” he added.
Many other organizations are implementing virtual reality in their workplaces to create a better learning experience for the employees. VR provides the employees with more realistic applications of the things they learn through the training programs. Hence, the employees learn faster and become smarter service providers.