Emirates Hospitals Group implements Okadoc's telemedicine solution

Emirates Hospitals Group (EHG), one of the largest private healthcare providers in the region, has successfully achieved another milestone in digitizing its health care services by implementing Okadoc’s white-label booking and telemedicine solution.

Responding quickly to the increased need for telehealth solutions as a consequence of COVID-19, EHG successfully implemented the Okadoc solution in line with its digitization goals; leveraging Okadoc’s innovative booking and telemedicine platform to transform health care delivery and patient management.

All patients can now conveniently schedule and manage their appointments via the hospital’s website. Okadoc’s solution also allows patients who previously made appointments through EHG’s call centers to manage their bookings online.

Okadoc’s white label solution is directly integrated with EHG’s healthcare information system, InterSystems TrakCare®, allowing patients to view doctor’s availability in real-time to schedule and manage appointments 24/7 with no downtime. After patient bookings are made, an automatically generated confirmation and booking reminder is sent to the patients enabling them to connect online to access the information they need easily and effectively. Okadoc’s solution will reduce no shows and optimize bookings, increasing EHG’s revenues, and reducing operational costs especially those associated with maintaining a call center for appointment scheduling.

The platform further allows patients to use chat and video calls with their doctors any time of day, transfer and receive documents such as prescriptions and medical records and pay for their consultations without delays. The safe and secure system ensures all patient data remains confidential.

“Okadoc’s cloud-based booking and telemedicine platform is designed to help patients and doctors connect easily and seamlessly. In these current times, when patients are more comfortable booking consultations from the convenience of their own homes, our partnership with Emirates Hospitals Group and integration with InterSystems allowed EHG to quickly extend Okadoc’s offerings under their own brand” said Fodhil Benturquia, Founder & CEO, Okadoc.

“At Emirates Hospital Group, we have long appreciated the importance that technology plays in providing the highest standard of care to our patients. In addition to taking us into the next stage of our digital transformation journey, our partnership with Okadoc and InterSystems has allowed us to continue the spectrum of care for our patients during this COVID-19 time with a focus on offering a seamless and secure patient journey,” said Dr. Michael Fakih, CEO of Emirates Hospitals Group.

“More than ever before, it’s important for healthcare providers to be able to adapt their technology quickly to meet the current needs of patient care. Emirates Hospital Group has always been at the forefront when it comes to digitalization and innovation in healthcare,” said Ali Abi Raad, Country Manager for the Middle East and India at InterSystems. “Together with Okadoc, InterSystems helped EHG achieve their digital transformation goals and ensure their patients continue to receive the care they need.”

2019 has seen $516M invested in GCC-based startups, a 22% drop in total funding from $661M in 2018, mainly concentrated in the UAE. Discover more trends and insights in our 2019 GCC Venture Investment Report.